Refund policy
At Grand Sort Studio, we believe that an organized space makes everyday life easier. From keeping household waste neatly contained to making garbage bags easier to access and replace, practical waste-management products can make a meaningful difference in the home, office, or everyday workspace.
We want every customer to feel confident when ordering from Grand Sort Studio. If a product does not meet your expectations, arrives damaged, or is not what you ordered, this Return and Refund Policy explains how we handle returns, exchanges, and refunds.
This policy applies to purchases made through https://www.grandsortstudio.company/ and should be read together with our Terms of Service and applicable consumer protection laws.
1. Return Period
Customers may request a voluntary return within 30 calendar days after the date of delivery.
To qualify for a standard change-of-mind return, the product should:
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Be unused and in substantially the same condition as when delivered.
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Be clean and free from household waste, liquid residue, food scraps, dirt, or unpleasant odors.
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Include all original components, accessories, lids, covers, removable inserts, and other included parts.
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Be returned with its original packaging where reasonably available.
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Not have been modified, damaged, or altered after delivery.
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Be accompanied by reasonable proof of purchase, such as an order number or order confirmation.
Because garbage bags and waste containers are products intended for everyday household use, we encourage customers to inspect their purchases before using them. Products that have been filled with waste, used to store refuse, or exposed to contamination may not qualify for a voluntary change-of-mind return.
These conditions do not restrict any legal rights or remedies available when a product is defective, damaged on arrival, incorrectly supplied, or materially different from its description.
2. Product-Specific Return Conditions
Trash cans
Trash cans should be returned empty, clean, and unused. Any included lids, inner buckets, handles, pedals, wheels, removable rings, or other accessories should be included in the return.
A trash can that has been used to collect household waste, exposed to liquids or food residue, or developed stains or odors through use may not qualify for a voluntary change-of-mind return.
If a trash can arrives with a cracked body, defective lid, damaged pedal mechanism, missing component, or other issue that affects its intended function, please contact us for assistance.
Garbage bags
For hygiene and product-condition reasons, garbage bag packages should generally remain unopened and unused for voluntary change-of-mind returns.
Opened packages, partially used rolls, or bags that have been removed from their original packaging may not qualify for a standard change-of-mind refund, unless applicable law requires otherwise.
If the bags arrive torn, defective, incorrectly sized compared with the advertised specifications, or different from the product ordered, please contact us with photographs and order details. We will review the matter and provide an appropriate resolution where warranted.
Garbage bag dispenser boxes
Dispenser boxes should be returned unused and in their original condition. Any included covers, dispensing openings, mounting accessories, inserts, or other components should be included.
If a dispenser box has been installed, modified, exposed to damage, or used in a way that prevents it from being resold in substantially its original condition, it may not qualify for a voluntary change-of-mind return.
Defects involving a broken dispensing opening, faulty lid, damaged housing, or missing included component should be reported to our customer service team.
3. Items That May Not Qualify for Voluntary Returns
Unless applicable law requires otherwise, voluntary change-of-mind returns may be declined where an item:
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Has been used to collect, store, or handle household waste.
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Contains liquid, food residue, dirt, or other contamination.
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Has developed stains or odors through use.
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Is a garbage bag package that has been opened or partially used.
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Is missing essential components or accessories.
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Has been modified, damaged, or improperly assembled after delivery.
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Is returned outside the stated return period.
We review each request according to the actual product condition and the reason for the return. These conditions do not remove remedies required by law for defective, unsafe, incorrectly supplied, or misdescribed products.
4. How to Request a Return
Please contact our customer service team before mailing any product back.
Email: [email protected]
Subject: Return Request – [Your Order Number]
Please include the following information:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for the return.
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Clear photographs if the product is damaged, defective, or incorrect.
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Any additional information that may help us review your request.
For trash cans, photographs of the overall container, lid, and any affected mechanism may be helpful. For dispenser boxes, please include photographs of the dispensing opening and included components. For garbage bags, photographs of the packaging and affected bags can help us assess a product concern.
Our team will review your request and provide the appropriate return instructions. Please do not send a package to an unconfirmed destination.
5. Damaged, Defective, or Incorrect Products
We want products to arrive in usable condition and match the descriptions customers relied upon when placing their orders.
If your order arrives with a cracked trash can, broken lid, defective pedal or handle, damaged dispenser box, torn garbage bags, missing components, or an item different from what you purchased, please contact us as soon as reasonably possible.
We may request:
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Your order number.
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A description of the issue.
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Photographs of the affected product.
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Photographs of the outer shipping package, if transportation damage is suspected.
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Details about any missing or incorrect components.
Depending on the circumstances and applicable law, we may offer a replacement, refund, shipment of missing components, or another appropriate remedy.
Where a return is necessary because of a verified product defect, incorrect shipment, or fulfillment error, we will cover reasonable return-related costs where required by law or agreed as part of the resolution.
6. Return Shipping Costs
For eligible change-of-mind returns, customers are generally responsible for return shipping costs unless we expressly agree otherwise.
If a return is necessary because we sent the wrong product or the item arrived defective or damaged, we will provide appropriate instructions and cover reasonable return-related costs where required by applicable law.
We recommend using a trackable shipping service and retaining proof of postage. We cannot guarantee recovery of an untracked package that is lost during return transit.
7. Return Inspection and Refund Processing
After an authorized return reaches the designated return address, we will inspect the item and determine whether it meets the applicable return conditions.
If approved, the refund will generally be issued to the original payment method. The time required for the credit to appear may depend on the payment provider or financial institution.
Our ordinary target is to initiate approved voluntary refunds within 5–10 business days after approval. This is an operational estimate and does not extend or replace any shorter deadline imposed by applicable law.
If a voluntary return is declined, we will explain the relevant reason, such as evidence of use, contamination, missing components, alteration, or damage occurring after delivery.
8. Order Cancellation
If you need to cancel an order, please email us as soon as possible with your order number.
We will make reasonable efforts to stop an order that has not entered fulfillment or been transferred to a shipping carrier. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure may apply.
If we cannot ship an order within the time promised or required by applicable law, we will provide the appropriate delay or cancellation options and refund any amount required by law.
9. Exchanges
If you would prefer a different product, size, or configuration, please contact us to discuss available options.
Exchanges are subject to current inventory and fulfillment arrangements. If a direct exchange cannot be arranged, we may process an eligible return and refund so that you can place a new order.
10. Refunds for Cancelled or Unshipped Orders
If we cancel an order because a product is unavailable or cannot be shipped within the required period, we will provide the applicable refund.
Where federal law requires a prompt refund because we cannot ship within the promised time, we will follow the applicable cancellation and refund requirements. A routine voluntary return processing estimate does not apply to a refund that must be made sooner under law.
11. Florida Consumer Protection
This policy is intended to operate consistently with applicable federal and Florida law, including relevant consumer protection requirements.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or remedy that cannot legally be excluded or waived.
Where applicable law provides a right to a refund, replacement, repair, cancellation, or other remedy, that legal requirement will take precedence over any inconsistent voluntary policy term.
Customers may request a written copy of this policy by contacting [email protected].
12. Contact and Return Address
Please contact us before mailing a return so that we can confirm the correct procedure.
HDBA USA CORP
Attn: Hiba Arshad
7657 NW 42ND PL APT 171
SUNRISE, FL 33351
United States
Email: [email protected]
Website: https://www.grandsortstudio.company/
We appreciate the opportunity to review your concerns and work toward a fair and practical resolution.