Contact information
At Grand Sort Studio, we believe that helpful customer service begins with clear communication. Whether you have a question about a trash can, need information about garbage bag sizes, want to learn more about a dispenser box, or need assistance with an existing order, we welcome your inquiry.
Our goal is to make it straightforward to reach us about product information, shipping, returns, refunds, and general website matters.
1. Business Information
Store Name: Grand Sort Studio
Website: https://www.grandsortstudio.company/
Legal Business Name: HDBA USA CORP
Business Address:
7657 NW 42ND PL APT 171
SUNRISE, FL 33351
United States
Customer Service Contact: Hiba Arshad
Customer Service Email: [email protected]
2. Customer Service Email
For assistance, please contact:
When contacting us about an existing order, please include your full name and order number. This helps us identify the relevant transaction and respond with information that relates to your specific request.
Our team can assist with:
-
General product questions.
-
Trash can dimensions, capacity, and features.
-
Garbage bag sizes, quantities, and product details.
-
Garbage bag dispenser box information.
-
Order confirmation and order status.
-
Shipping and tracking concerns.
-
Incorrect, missing, or damaged products.
-
Return and refund requests.
-
Website and checkout questions.
-
Privacy-related inquiries.
-
Questions about our policies and terms.
3. Order Support
If you need help with an existing purchase, please include your order number in the email subject line.
Suggested format:
Order Support – [Your Order Number]
If a product arrives damaged, please attach clear photographs showing the affected area. For a trash can, photographs of the body, lid, handle, pedal, or other affected part may be helpful.
If you received an incorrect product or an incomplete order, please describe what you ordered and what was delivered.
4. Returns and Refunds
For return or refund assistance, please contact:
Suggested subject line:
Return or Refund Request – [Your Order Number]
Please contact us before mailing a return. Certain returns may require authorization or additional instructions, and the appropriate procedure will depend on the reason for the return.
5. Shipping and Delivery Assistance
For tracking updates, address corrections, delivery concerns, or missing-package inquiries, please email us with your order number.
If you need to correct a delivery address, contact us as soon as possible. Address changes may not be available once an order has entered fulfillment or been handed to a carrier.
6. Privacy and Legal Inquiries
For questions about the collection or use of personal information, please use the subject line:
Privacy Inquiry
For questions about our Terms of Service, Legal Notice, or other website policies, please use:
Policy or Legal Inquiry
We will review your message and respond as appropriate.
7. Response Expectations
We aim to respond to ordinary customer service inquiries within 1–3 business days.
Response times may vary during weekends, public holidays, promotional periods, or unusually high inquiry volumes. More complex matters, such as carrier investigations or damaged-product reviews, may require additional time.
If we need further information to investigate your request, we may contact you using the email address associated with your inquiry or order.
8. Return Mailing Address
Our listed business and return address is:
HDBA USA CORP
Attn: Hiba Arshad
7657 NW 42ND PL APT 171
SUNRISE, FL 33351
United States
Please contact us before mailing a return so that we can confirm the appropriate procedure and destination.
9. Our Commitment to Customers
We aim to provide clear answers, respectful communication, and practical next steps. Whether your question concerns product specifications, delivery arrangements, or a return request, we appreciate the opportunity to assist.
Thank you for choosing Grand Sort Studio. We value your interest in our products and appreciate the opportunity to support a cleaner, more organized everyday environment.